Refund policy

RETURN POLICY

Original works:

As a small artist, I really appreciate your business. Please note that I do not accept returns on any original works purchased through my store.

Before making a purchase, I encourage you to carefully review your order, as sales of original works are final. I'm are committed to providing high-quality products, and we strive to ensure that each item is accurately described on my website. If you have any questions or concerns about a product before buying, please feel free to contact me, and we’ll be happy to assist you.

Prints and more:

Your satisfaction is my top priority. If you are not completely satisfied with your print, I'm here to help. Please review the details of my return policy below:

  • Limited or customized prints are not eligible for returns unless they arrive damaged or defective.

  • Returns are accepted within 30 days of the delivery date for open edition prints.

  • The print must be in its original condition, free from damage, and packaged securely to prevent damage during the return shipping process.

Return Process

  1. Contact Me: Before returning your print, please email me at enzoprina@gmail.com with your order details, including your name, order number, and reason for the return. If the item is damaged or defective, include photos of the issue.

  2. Return Authorization: Once your return is approved, I'll provide you with a return authorization and instructions for shipping the item back to me.

  3. Shipping the Return: Customers are responsible for return shipping costs. I recommend using a trackable shipping method to ensure safe delivery.

Refunds

  • Once we receive and inspect the returned print, I will process your refund within 7-10 business days.

  • Refunds will be issued to the original payment method.

  • Please note that original shipping costs are non-refundable.

Thank you for your understanding and support!